1. Delete in the App
You can delete your account yourself at any time, in the AppEatByte app for Android or on the web at store.appeatbyte.com:
- Sign in to your account.
- Open the menu and tap Profile.
- Tap the settings (gear) icon at the top right.
- Tap Delete account, then Delete forever to confirm.
For your security, you may be asked to sign in again before the account is deleted. Deletion happens straight away and cannot be undone.
2. Ask Us by Email
If you no longer have the app or cannot sign in, email privacy@appeatbyte.com with the subject "Delete my account". Please send it from the email address you use for your AppEatByte account so we can confirm the account is yours.
We will delete your account within one month and email you to confirm. If we need more information to verify your identity, we will ask.
3. What We Delete
- Your sign-in account (email address, password or Google sign-in).
- Your profile: name, phone number, saved addresses and liked stores.
- Your copy of your order history.
- Your offer redemptions and any unused free item rewards.
- Your notification settings, so you stop getting offer notifications.
Any unused free items or store credit cannot be recovered once your account is deleted.
4. What We Keep
Some records must be kept after your account is deleted:
- Order and payment records held by the stores you ordered from and by our payment processor, Stripe. These are kept for 7 years for tax, accounting and legal reasons.
- Support requests you sent about an order, so we can deal with any refund or dispute.
We do not use these records for marketing. For full details of how long we keep data, see section 8 of our Privacy Policy.
Questions? Email privacy@appeatbyte.com.